General FAQ

Visit our Dealer Locator to find the store closest to you!

You can register your reel by visiting our Warranty Details & Registration page

Yes, we typically have parts available for our Legacy Reels. Reach out to our Repairs team to get the ball rolling.

Shoot us an email at repairs@islander.com and we'll be happy to help get you back on the water!

Islander's primary responsibility is to fulfill orders for our Retail Dealers. As demand for our reels has grown, we are currently operating at full production capacity. Continuous improvements are being made to increase our output while continuing to prioritize quality. However, our increases in capacity are met with increased demand.

Once our Dealer orders are fulfilled, any additional reels are put onto our website, so keep an eye out!

We also encourage our customers to visit our Dealer Locator to find a retailer near you.

Repair, Parts & Maintenance

We're always happy to help get you the parts you need. Reach out to us directly at repairs@islander.com to place an order

We always recommend rinsing your reel in lukewarm water, especially after any saltwater usage, then allowing the reel to airdry.

We think this is a great start, but you'll find more details on our Maintenance Page

We do; we have both Rod Tips and Top Tips available. Reach out to our repairs department to get the process started.

Visit out Warranty Page to find out if your Rod is under warranty.

Visit our Maintenance Tips page to follow along with a simple video on changing retrieval direction!

Shipping

Shipping costs are calculated automatically at checkout based on location and order size.

Regarding tariffs, duties and import charges are governed by the terms of the USMCA, and US/CAD Customs. We don't have the ability to predict or alter those charges, and they aren't something we collect or receive.

Exchanges & Returns

We’re happy to offer exchanges on eligible items. To initiate an exchange or return, please email us at info@islander.com and we'll get the ball rolling!