Non-warranty repairs: $50 handling fee, plus additional necessary parts (shipping not included)
Warranty Repairs: All warranty repairs must be handled by Islander directly. $50 handling fee (shipping not included).

Line Removal: To best service your reel, our technicians require line removed from the reel. Reels with line on them arriving at Islander for repair will be removed and discarded, and a line removal fee will be applied.

Islander will contact you by email for payment when service is complete. Please do not send cash or cheque with your repair.

Current lead time: 10 weeks. Repair lead times vary seasonally – make sure to plan ahead!

Shipping Instructions

Looking to ship us your reel for maintenance or repair? Follow along with these instructions

Canadian Shipments:

1. Please ensure to remove your line. We do not accept reels with line on them for repair
2. We appreciate that you let us know your reel is coming by emailing us first at repairs@islander.com, with any repair notes
3. Package your items securely & in a separate box than the original reel box. We cannot take responsibility for damage that occurs in shipping from you to us.
4. If possible, please provide a tracking number once the item is shipped. All Canadian couriers are acceptable for national shipments, as is the postal service (Canada Post, USPS etc)
5. Ensure your name, contact details and return shipping address are clearly marked on the box or on an included note
   

International Shipments:

1. All shipments must be prepaid
2. Please make sure the package is clearly marked with “TEMPORARY IMPORT FOR WARRANTY/REPAIR/RETURN”. Please use CUSMA/USMCA (formerly NAFTA/HST) Code for shipping 9507.30.60.00 – Fly Fishing Reels
3. Ensure the commercial value is listed at zero (or $1 if your carrier will not accept a zero value). If the commercial value is listed at more than zero and Islander is billed for additional charges, which will then in turn be billed back to the customer.
4. Please note that shipping insurance is optional and the responsibility of the customer

Failure to follow these instructions may result in additional fees, which will be billed to the customer